How SRS DailyCRM processes and protects collections data.

1. Business identity and scope

This Privacy Policy applies to SRS DailyCRM, a collections operations platform used by Strauss Recovery Solutions for authorised debtor follow-up, campaign management, complaint handling, audit workflows, and communications through the Meta WhatsApp Business Platform. This public policy page is published for customers, banking partners, regulators, and Meta platform reviewers so that the owning business, the application purpose, and the information-handling practices can be identified without requiring login access.

2. Information processed

• Contact information such as names, email addresses, and phone numbers
• Debtor or account-reference data supplied by authorised banking clients
• Communication history, including campaign, email, SMS, and WhatsApp records
• User account, login, audit, and compliance workflow information
• Import, export, incident, and review metadata required for governance and traceability

3. Purpose of processing

• Portfolio management and collections follow-up
• Operational communication with authorised debtors
• Audit, security, compliance, and incident tracking
• Performance of lawful and contractually authorised servicing activities

4. Meta and WhatsApp Business communications

Business-initiated WhatsApp messaging is sent through the Meta WhatsApp Business Platform using approved templates and governed sender controls. Message and reply records are retained for service continuity, auditability, and operational follow-up. SRS DailyCRM uses Meta platform functionality to send business messages, receive replies, track delivery or failure events, and associate those events with authorised collections workflows.

Where required, WhatsApp outreach is limited by lawful-basis controls, opt-out or suppression handling, and approved template restrictions. Recipients may stop future WhatsApp contact by following the opt-out instructions provided in the relevant channel or by contacting the authorised business or bank associated with the account.

5. How information may be shared

• With authorised banking clients or account owners that instruct Strauss Recovery Solutions to manage collections activity
• With Meta Platforms technologies where WhatsApp Business messaging, delivery, replies, or platform events are required
• With infrastructure, hosting, logging, or support providers that are used to operate the platform under confidentiality and security controls
• Where required by applicable law, regulatory process, lawful instruction, or formal dispute handling

Personal information processed through SRS DailyCRM is not published for public use and is not sold as part of the platform’s ordinary collections operation.

6. Data retention, deletion, and rights requests

Records are retained according to contractual, operational, regulatory, and dispute-handling requirements applicable to the relevant collections instruction. Where deletion, correction, objection, opt-out, or access requests are received, Strauss Recovery Solutions may route the request to the responsible banking client or authorised compliance contact where that party is the responsible data owner.

• Data access or correction requests may be handled through the responsible bank or authorised compliance channel
• WhatsApp opt-out or suppression requests may be recorded and enforced in the platform
• Deletion requests are evaluated against lawful retention, audit, and dispute obligations

Public data deletion instructions are available on the Data Deletion page.

7. Security safeguards

SRS DailyCRM includes access-control, review, and governance mechanisms intended to protect business and customer information. These safeguards may include role-based access controls, bank-aware segregation, masked views of sensitive values, audit logging, governed export workflows, incident tracking, session controls, and protected configuration for Meta integrations.

8. Contact and ownership context

This application and these public policy pages belong to Strauss Recovery Solutions. If you need to raise a privacy concern, opt-out concern, or policy question related to SRS DailyCRM or the associated authorised communications, you should use the official Strauss Recovery Solutions business contact channel or the relevant authorised bank or account owner associated with the underlying matter.

Meta-facing policy checklist

• Publicly accessible privacy policy page
• Owning business and app purpose clearly identified
• Meta WhatsApp Business usage expressly described
• Opt-out and rights-handling context described
• Information sharing, retention, security safeguards, and deletion instructions described